![]() ![]() Click here for more information on installing the Webroot agent. Once the Windows upgrade is complete, re-deploy the Webroot agent, move the device to the correct Group and apply the proper policy.Endpoints will process the Agent Command as they check-in, click here for information on forcing a poll. ![]() Click Deactivate Device to confirm the command.Click the Agent Commands drop-down menu a second time and select Deactivate Device.In this case, since you signed up for the forum with the same email address you use in your console, I can actually see myself that you have two deactivated. You can deactivate devices directly from the Webroot Management console, using the Agent Command Deactivate Device. Like the message warns, there is no way for you to undo the deactivation yourself. The system will flash a Success message. We recommend opening a support ticket in cases like this so we can reactivate it for you.Click Uninstall Agent to confirm the command.Check the boxes for these endpoints, click the Agent Commands drop-down menu and select Uninstall Agent.In your console, go to reports, and select the Undetermined Software Seen report and ran that. Put the agent in silent audit mode, and right click the agent and select refresh now. Under the Sites & Groups column, find the Site and click the Group that contains the endpoints that will be upgraded to Windows 10. ITS It all depend on what issues you are referring to here, but I would suggest the following in stead.Log in to the Webroot Management console.Also can someone please tell me how to deactivate a device that is no longer in service I appreciate your time to read this and I hope someone can help. The best way to prevent a duplicate is to use Agent Commands to deactivate the device prior to the Windows 10 upgrade, then re-install the Webroot agent once the Windows upgrade is complete. Webroot® Business Endpoint Protection 1130 Webroot® Universal Reporter 21. ![]()
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